FAQ
- Order & Delivery
- Payment & Security
- Returns & Exchange
Order & Delivery
How can I place an order?
Select your favorite items by clicking on add to cart & once you have added all your desired items to your shopping cart, click on the shopping button on the top right corner of the website. Check all your items & proceed to check out to place your order.
- Enter your contact information and click on continue to shipping and then click continue to payment.
- After entering all the information, please click on complete your order and check your email for an Order confirmation summary which may take 10-15 minutes to arrive in your inbox or spam folder.
How will I know that PRIME POINT has received my order?
The Order confirmation summary emailed to you will act as confirmation that your order has been received. If you do not get this email, please contact Customer Services at +92 3356677463 PRIME POINT
What if I don’t get an order confirmation email?
A Sales Order Summary is essentially a soft receipt that should be emailed to you within 10-15 minutes of placing your order. If you don’t get one in your inbox, check your junk/spam folder and if it still isn’t there, call Customer Service at +92 3356677463 PRIME POINT to confirm your order.
Does add an item to the shopping cart reserve it?
No, an item will only be reserved for you after you have confirmed your order at checkout.
What is the delivery time?
Local order delivery can take between 3 - 6 working days, and International delivery can take between 10 - 15 working days; depending on the size and availability of the product. Orders are processed within 48 hours and are generally scheduled for delivery on the next working day. Timely delivery is subject to the availability of stocks and payment authorizations. We might request some form of payment verification or source to process the order in certain cases.
During SALE delivery time is up to 5-8 working days.
What are the delivery charges for local and international orders?
PRIME POINT charges Rs.200 nationwide on all orders. However, International shipping rates are according to the weight of the parcel. These rates will be calculated once you’re on the cart page.
Are there any additional charges applied to the order, if gets split?
Customers will be notified via SMS whenever the order is split into two or more shipments. Remember, no additional shipping charges are taken from the customer.
How can I track my order?
On dispatch, you will be provided a Tracking ID for your order through Email/SMS. You can log on to Courier Partner’s websites for local and international orders respectively, enter your tracking ID and track your order. Also, you can track your order by clicking here Track Your Order.
How many times will the courier agent attempt to deliver my order in case I am unavailable to receive it?
Our delivery agents make two attempts to deliver a parcel. Kindly ensure that the address, city, and area code while placing an order given is accurate. On the second failed attempt, the item(s) will be returned to us.
Can an order be available for store pickup?
Unfortunately, we do not offer store pickups at the moment.
Do you take orders over a phone call or through messengers?
Yes, you can place your order by calling us at +92 3356677463 and messengers too. Please ensure to provide the article number, color, and size of the product you wish to purchase.